VIP Day
Intelligent Workflow VIP Day purchases, including earlier Client Onboarding VIP Day orders, are governed by the VIP Day Terms reviewed and accepted within the proposal and provided by email. Those terms govern the VIP Day instead of the general engagement timing and cancellation descriptions below.
The $2,500 USD fee is paid in full. After payment is verified, we send instructions to schedule the two-hour mapping session. During mapping, we agree on one workflow and choose the four-hour implementation date, usually one to two weeks later. The package includes recordings, 14 days of email support after implementation, and one one-hour refinement session within that period.
The VIP Day Terms retain the nonrefundable-payment policy, the three-business-day preparation and rescheduling deadlines, one preparation-related reschedule without penalty, and the $300 late-change fee. See the accepted terms for the complete cancellation, termination and rescheduling provisions.
Refund Policy
Vicky Smith & Co. does not offer refunds for any services. Due to the strategic nature of our work and the time investment required, all payments are final.
Delivery and Fulfillment
Upon receipt of your first payment, you will receive an onboarding email with a link to schedule your kickoff call. Kickoff calls are typically scheduled within 1–2 weeks of payment. Depending on the service selected, engagements last between 3 and 6 months and include ongoing support throughout the duration.
Returns
As we provide digital consulting and implementation services, returns do not apply.
Cancellations
We do not offer cancellations once a project has begun. By submitting payment, you are committing to the full duration of the service agreement.
Contact Us
If you have any questions about this policy, please contact us at: info@vickysmith.co